TELEPHONE SUPPORT COORDINATOR
ALONE support older people to age at home. We provide direct,
frontline services to people aged **Apply on the website** and over,
through support coordination, befriending and support, housing with
support, co-living, and the application of assistive technology. We
have been awarded Quality Marks from Volunteer Ireland, the ISO, the
Charities Regulator and the Housing Regulatory Standard.
We are now recruiting for Telephone Support Coordinators to support
our services in
* CH**Apply on the website** (Clare, Limerick and North Tipperary and
East Limerick)
* CHO7 (Kildare, West Wicklow, Dublin West, Dublin South City and
Dublin South West)
This is a wonderful and exciting opportunity to join one of the most
important charities in Ireland in a period when the need for our
services has never been greater. By participating, the successful
candidate will have the opportunity to positively influence the lives
of many older people in Ireland.
ROLE OVERVIEW
The Telephone Support Coordinator will work with and be answerable to
the Services Manager and will be responsible for the development,
coordination and implementation of the Telephone Support service
KEY RESPONSIBILITIES:
The key responsibilities for this role are outlined below:
TELEPHONE SUPPORT SERVICE
* Coordinating and developing the Telephone Support Service in CHO
you are assigned to.
* Implement all policies and procedures of the Telephone Support
service.
* Coordinate and manage the rostering of the Telephone Support
Volunteers to ensure full complement of volunteers on each shift for
adequate service cover.
* Oversee the processing of Telephone Support referrals including
referral follow up and initial contact to include assessment for the
service.
* To work to ensure accurate recording of data relating to the
Telephone Support service.
* Ensure that relevant work practices and agreed targets are being
met related to the Telephone Support service.
* To integrate Telephone support service in the other services we
provide
* Held the develop the service and the supports offered to older
people.
* To ensure the recording and maintenance of up to date information
on the database of clients and volunteers remaining compliant with
GDPR at all times.
VOLUNTEERS
* Liaise with the Volunteer Support Officer to ensure consistent and
active recruitment of Telephone Support Volunteers.
* Provide induction and continuous training for Telephone Support
Volunteers as they are recruited.
* Monitoring, evaluating and accrediting volunteers, escalating as
necessary to Services Manager and Volunteer Manager.
* Supporting the Volunteer Support Officer in developing a Volunteer
Leader Group for the Telephone Support Service.
* Provide debriefing and psychological first aid to volunteers and
relevant others following sensitive phone calls and escalating to
services manager where required.
RELATIONSHIP MANAGEMENT
* To promote the service and coordinate a system of communication
between Primary Care Teams, referral agencies, the community and
voluntary sector, clients and their families and friends.
* Representing the Telephone Support service in the wider community,
at county and national meetings or events.
EFFECTIVE AND PROFESSIONAL PRACTICE
* To actively participate in team and staff meetings and service
reviews/ evaluations and to contribute to the development of policy
and practice with your area of work and within ALONE as a whole.
* To report any area of concern to your line manager in a timely
manner.
* Have a flexible approach to the work in response to organisational
change, development and review of best practice.
* To be vigilant to any Health, Safety and Welfare risks in the
workplace and bring any concerns to the attention of your line
manager.
* To ensure all reporting requirements for project funders are met
in a timely and comprehensive manner.
* To ensure confidentiality of all clients? information and to
secure storage and access to all such information.
* To carry out any other duties which are deemed necessary that may
arise that relate to the position.
* To be responsible for the preparation of reports, statistics and
other information as required in order to inform future strategy and
media responses as well as for recording and reviewing client details
on salesforce.
* Responsible for the achievement of goals as determined by
organisational strategy and personal PDP.
* Participate in regular supervision and performance review,
contributing to the identification of own job related targets and
training needs.
COMMUNICATIONS AND WORKING TOGETHER
* Respond to public queries (telephone and in person) and provide
information where required (this may include brief or 3rd party SPOs).
* Receive, direct and relay telephone messages and emails via
Salesforce.
* Responsible for ordering stationary and to monitor the use of
supplies and equipment.
* Support and assist with social prescribing outings and events
where required.
SKILLS AND BACKGROUND
Self-motivated person who is committed to ALONE?s mission. Able to
maintain the highest standards of confidentiality, discretion and
respect. Excellent communication skills (both written and verbal).
Previous experience in social care settings is desirable. Good
computer literacy,. Excellent organisational skills, report writing,
solution focused skills and multi-tasking skills.
FURTHER DETAILS:
* This role is **Apply on the website** hours per week and these
hours may be required to be worked in a variety of flexible patterns,
e.g. 5 over 7 days, compressed hours or other flexible working
patterns as required.
* This is a 2 year fixed term contract.
* The full-time salary scale offered for this position is ?**Apply
on the website**,**Apply on the website** to ?**Apply on the
website**,**Apply on the website** (depending on experience).
* Applicants that are successful to the interview stage but are not
offered a position may be placed on a reserve panel and their CV?s
will be kept on file.
TO APPLY
Please send a copy of your CV along with a Cover letter stating what
interests you about working with ALONE, the role and your availability
to **Apply on the website**. The closing date for applications is
**APPLY ON THE WEBSITE**ND SEPTEMBER **APPLY ON THE WEBSITE**.
_ALONE IS AN EQUAL OPPORTUNITY EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
